Terms and Conditions

Thank you for choosing NURTURENEURO. Our full Terms and Conditions are listed below, however if you have any other queries, please feel free to get in touch with us.

Overview

Our practitioners are members of professional organisations and adhere closely to these national standards and guidance to best practice. All practitioners are DBS checked, a member of the professional body HCPC, are required to hold Professional Indemnity Insurance, and is practicing within the framework of their profession and registrations.

We will clarify all our key policies with you and urge you to seek clarification about any aspect of the assessment process and ongoing service provided to you.

The practitioners will offer appropriate advice, but it is the clients’ responsibility to decide which service they require.

The practitioner reserves the right not to accept a referral. The client must comply with the terms and conditions set out in this agreement, otherwise we may have to terminate an assessment or support session.

Data Privacy and Confidentiality

We have a Privacy Policy and Confidentiality Policy. In these policies we clarify that we have a duty to share information if we have a safeguarding concern. Additionally, we follow all legal guidelines, such as GDPR, and are members of the ICO, in relation to the secure storage of all data and records.

We ask that you ensure that the information provided on any referral, medical, consent or booking forms is accurate and up to date in all respects at the point of booking. Please ensure you detail and medical, physical, or behavioural issues. We would ask you that you remember to notify of us any changes to the circumstances as they arise.

Zero Tolerance to Abuse

NurtureNeuro is committed to providing a safe environment for all our team members, as well as clients, free from acts of threats, physical violence, intimidation, harassment, verbal abuse, or coercion. Respect between all staff and clients must be in place.

We understand that some of our clients may have physical, social, emotional, and mental needs, which can cause high levels of stress, and that this may at times affect behaviour. We will take this into consideration, however, aggressive, harassment, abusive, or disrespectful behaviour is unacceptable. This includes raised voices, shouting, condescending or patronising language, or persistent rudeness. If such behaviour occurs, we reserve the right to pause or terminate our services without notice. This is in order to protect the wellbeing of our staff and other clients.

Emergency Support

We are not able to provide support in an emergency.  If you need help quickly, please contact your GP, or Emergency Services on 999 for emergencies, or 111 for urgent help.

Illness and Infection

We ask that all clients and any family member must not attend any services whilst suffering from any contagious infection.

Cancellations

Cancellations Assessments

We have a strict cancellation policy for all services.

Regretfully we will not normally refund for illness or unforeseen circumstances, due to the extensive time needed to plan and prepare sessions, assessments, and reports prior to the appointment.

If you cancel your assessment, the following cancellation charges will apply due to losses incurred (see below):

 

These cancellation charges reflect the reasonable costs already incurred by NurtureNeuro in preparing for your assessment, including administrative time, clinician scheduling, and pre-assessment planning, as well as the loss of the reserved clinic slot which cannot be reallocated at short notice.

Any refund that is approved will be issued after the relevant cancellation charge has been deducted from the amount paid.

Refunds are only provided in exceptional circumstances and at our discretion.

Cancellations Therapy

In exceptional circumstances, clients can cancel a therapy session 48 hrs prior to the session.

Should you frequently cancel or do not attend your scheduled appointments, we reserve the right to refuse further appointments. What is considered frequent is at our sole discretion.

Refunds

Unfortunately, we are not normally able to offer refunds for services, due to the extensive time needed to plan and prepare sessions, assessments, and reports prior to the appointment.

Refunds will not normally be offered for sessions cancelled without adequate notice.

Refunds are only provided in exceptional circumstances and at our discretion.

Where a refund is approved, the applicable cancellation charge will be deducted as outlined above.

Payment Terms

Full payment is required to secure your assessment date. We ask that payment is made as soon as possible to confirm the booking. Once an assessment date has been agreed, it can be held for up to seven (7) calendar days, but if payment is not received within this period the date will be released and offered to another client.

Reports

For our assessment services, a report is provided. Unless there is a technical or factual error, these reports cannot be edited after they have been shared. A private assessment does not guarantee a diagnosis, neither does a referral from a GP.

Privacy

We adhere to the Data Protection Regulations, 2018. A full copy of our Privacy Policy can be found on our website.

Termination of Services 

We reserve the right to terminate our services without notice for the following reasons:

Links to Policies

Please see further information held in our policies on our website, see listed below: