Thank you for choosing NURTURENEURO. Our full Terms and Conditions are listed below, however if you have any other queries, please feel free to get in touch with us.
Overview
Our practitioners are members of professional organisations and adhere closely to these national standards and guidance to best practice. All practitioners are DBS checked, a member of the professional body HCPC, are required to hold Professional Indemnity Insurance, and is practicing within the framework of their profession and registrations.
We will clarify all our key policies with you and urge you to seek clarification about any aspect of the assessment process and ongoing service provided to you.
The practitioners will offer appropriate advice, but it is the clients’ responsibility to decide which service they require.
The practitioner reserves the right not to accept a referral. The client must comply with the terms and conditions set out in this agreement, otherwise we may have to terminate an assessment or support session.
Data Privacy and Confidentiality
We have a Privacy Policy and Confidentiality Policy. In these policies we clarify that we have a duty to share information if we have a safeguarding concern. Additionally, we follow all legal guidelines, such as GDPR, and are members of the ICO, in relation to the secure storage of all data and records.
We ask that you ensure that the information provided on any referral, medical, consent or booking forms is accurate and up to date in all respects at the point of booking. Please ensure you detail and medical, physical, or behavioural issues. We would ask you that you remember to notify of us any changes to the circumstances as they arise.
Zero Tolerance to Abuse
NurtureNeuro is committed to providing a safe environment for all our team members, as well as clients, free from acts of threats, physical violence, intimidation, harassment, verbal abuse, or coercion. Respect between all staff and clients must be in place.
We understand that some of our clients may have physical, social, emotional, and mental needs, which can cause high levels of stress. We understand that some clients or carers may not always act in a reasonable manner. This will be taken into consideration, however, aggressive, harassment, and abusive behaviour and responses to situations are unacceptable, and if endured we reserve the right to terminate our services without notice.
Emergency Support
We are not able to provide support in an emergency. If you need help quickly, please contact your GP, or Emergency Services on 999 for emergencies, or 111 for urgent help.
Illness and Infection
We ask that all clients and any family member must not attend any services whilst suffering from any contagious infection.
Cancellations
We have a strict cancellation policy for all services.
Regretfully we cannot refund for illness or unforeseen circumstances, due to the extensive time needed to plan and prepare sessions, assessments, and reports prior to the appointment.
Assessment
- In exceptional circumstances, clients may be able cancel and rebook an assessment 14 working days prior to the session.
Therapy
- In exceptional circumstances, clients can cancel a therapy session 48 hrs prior to the session.
Should you frequently cancel or do not attend your scheduled appointments, we reserve the right to refuse further appointments. What is considered frequent is at our sole discretion.
Refunds
Unfortunately, we are unable to offer refunds for services, due to the extensive time needed to plan and prepare sessions, assessments, and reports prior to the appointment. A refund will only ever be provided in exceptional circumstances.
Refunds cannot be offered for sessions cancelled without adequate notice.
Payment Terms
Full payment is required on the day of booking to secure your assessment date. If you have not been able to make a booking at this point, we will offer another family the date.
Reports
For our assessment services, a report is provided. Unless there is a technical or factual error, these reports cannot be edited after they have been shared. A private assessment does not guarantee a diagnosis, neither does a referral from a GP.
Privacy
We adhere to the Data Protection Regulations, 2018. A full copy of our Privacy Policy can be found on our website.
Termination of Services
We reserve the right to terminate our services without notice for the following reasons:
- Persistent late payments
- The inappropriate, harassing, or aggressive behaviour by parents or adult clients towards our staff, in accordance with our zero tolerance to abuse policy.
- You require a service that is not in our skill set. In this case we will signpost you to more appropriate services.
- Upon termination all outstanding invoices become immediately payable
Links to Policies
Please see further information held in our policies on our website, see listed below:
- Privacy Policy
- Consent Policy
- Confidentiality Policy
- Complaints Policy
- Zero Tolerance to Abuse Policy
