NurtureNeuro is committed to providing high-quality assessments and support. We value feedback and take all complaints seriously, using them to improve our service.
Submitting a Complaint
- Clients who wish to raise a concern or make a complaint can email us at: info@nurtureneuro.co.uk
- In the first instance, concerns should be raised directly with the clinician involved or another member of the team.
Procedure and Timeframes
- Receipt of your complaint will be acknowledged in writing within 48 hours.
- A thorough investigation will be undertaken by a senior member of the service who has not been directly involved in the matter.
- A full written response will be provided within 10 working days of receipt. If this is not possible, you will be informed of the reason for the delay and given a revised timeframe.
- Where a complaint is upheld, we will confirm the actions to be taken to address the matter and prevent recurrence.